And, now, a word about traveling with United from LAX by Wil Wheaton
(By the way, there apparently is no real reason that Los Angeles International is called LAX.)
Anyway, I thought I'd share Wil's post....
We kissed our dogs and our son who was housesitting for us goodbye, and about 35 minutes later we were at the airport. We did the security theatre dance and got some food that we took to the departure lounge where we waited to board our plane.
A United Airlines employee, apparently annoyed to be dealing with passengers, announced that our plane had no flight crew, would be delayed for almost an hour, and those of us connecting to Ottawa would need to go to the service counter to rebook our connection. She frowned at me when I approached the counter and asked her where the service counter was. As if she was speaking to an idiot child, she told me it was next to gate something that I forget.
"Where is that?" I asked.
She sighed and told me it was in an entirely different terminal. Then she announced, in the same irritated tone, the location of the service counter.
We walked all the way to the other terminal, and stood in a huge line of people being "helped" by two employees.
Nearly every person I dealt with at LAX was a jerk. With the exception of the woman who checked us in for our flight (before all the problems started), not one United Airlines employee could be bothered to treat us with patience or kindness. I would remind the United Airlines employees at LAX that we had done nothing wrong, we were patient and polite, and just trying to get to our destination -- you know, that thing an airline is supposed to do? Take passengers from one city to another? -- but it was United Airlines that screwed up, and it was the United Airlines employees who had no right at all
Eventually, thanks to the hard work of the organizers at Ottawa Comic Con and my agent, we were able to get onto an Air Canada flight on Thursday afternoon that ended up landing us in Ottawa late Thursday night. Also, Anne got in touch with someone from United Airlines on Twitter who made sure that our bags were waiting for us in Ottawa when we got there.
I would just point out, for the record, that our problems with United Airlines were entirely with their employees at LAX; the customer service people we worked with who were not in LAX were very helpful. This is not the first time I've had an absolutely terrible experience with people at LAX, and it would be really great if there was some sort of giant enema at LAX to clean out the people who work there who are deliberately contemptuous toward the passengers they are supposed to be helping get from one place to another. With unemployment as high as it is here in Los Angeles, I imagine that airlines serving Los Angeles -- one of the busiest airports in the country -- would not have much difficulty replacing surly and rude employees with friendly and helpful ones."