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New and traditional ways of exploring the globe, and your own backyard.

Tuesday, September 24, 2013

An Unknown Fee After a Camping Trip

If you have used Reserve America to pay for a camping site or registered for a 5K or 10K with, you may want to take a careful look at your bank account for unwanted charges from a company called Active Networks.

My bf and I stayed in the Sampson State Park along Seneca Lake in August. And the trip was great: there were wineries, breweries, and our campsite was a short walk to the lake.

But, about a month later, I am just noticing a $64.95 charge that I did not recognize. It turns out that when you use sites like ReserveAmerica to make camping reservations, you are automatically signed up for a membership with a company called Active Networks in San Diego - unless you opt out of it in your email account that you used to make your ReserveAmerica profile.

In my case - and it seems in the case for a lot of people - I missed that email and Active Networks, a company that handles online event management, charged my account. This also appears to happen with registration with for 5Ks and 10Ks (since apparently ReserveAmerica is part of

The woman I spoke with on the phone was very nice and she seemed used to dealing with people like me - who had no clue how they were charged.

While I'm sure the business itself is quite legitimate - I'm guessing the fact that each of the sites are tied to "Active".com is not a coincidence -  their tactics of charging people pretty much without their knowledge is ridicules. I'm  surprised - after what seems to be months of complaints - that they're still allowed to do this. I'm also very lucky that the company's phone number was right on my bank statement or I probably would not have been able to contact them to reverse the charge - which should happen in 3 to 5 business days.

In case there were other folks out there who used similar sites, I wanted to make sure you all had this information too. And their number - if it's not also on your bank statement - is: 1-877-228-4881.


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